In these terms and conditions “you” or “your” means the person named in the booking
confirmation. “We” or “us” means the Knoydart Foundation. “Accommodation” means the
bunkhouse or Wee Hooses.
- Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation and will
be based on the terms and conditions set out in this document.
1.3. We may offer you the choice of provisionally holding a booking if you contact us by
telephone or email. We will let you know how long we can provisionally hold your booking for
when you contact us. If you do not confirm your booking by that time, the accommodation will
be released for general sale.
1.4. All bookings are confirmed when we issue you with your booking confirmation. Your booking
confirmation will detail the accommodation you have booked, the dates of your booking, the
maximum number of guests allowed in the accommodation, the total amount payable for your
booking and the dates on which payments are due. We will issue you with your booking
confirmation by email or, if requested, by post.
1.5. You, as the person making the booking, will oversee all members of your party. You must be
at least 18 years old at the time of booking.
1.6. Children under the age of eighteen must be accompanied by an adult.
1.7. We can only discuss your bookings (including any changes) with you – we cannot discuss
your booking with another member of your party unless you give express consent in writing for
us to do so. - Paying for your Accommodation
2.1. When booking on-line payment will be taken at this stage.
2.2. When enquiring about a block booking and the accommodation team raise an invoice for
you, these invoices need to be settled 12 months in advance of your reservation. For bookings
made less than 12 months in advance, you must pay the total amount payable for your booking
at the time of booking.
2.3. If you do not make any payment within 14 days of the issue date, we will remind you by
email or telephone. If you then do not make the relevant payment within seven days, we will
assume you want to cancel your booking. If this happens, your booking will immediately be
cancelled, and the cancellation charges set out in Section 4.4 (“If you want to cancel your
booking”) will apply.
2.4. We will only accept payment card or Bacs.
2.5. Promotional offers will only be applied if they are valid and quoted at the time of booking.
Promotional offers cannot be combined or used retrospectively to apply to existing bookings. In
addition, we reserve the right to change or withdraw a promotional offer at any time by
amending or removing details of these offers from the relevant sections of our website.
2.6 Where we are unable to provide you with a discount or offer on your booking due to this offer
having been withdrawn or amended prior to your booking being confirmed, we will email you to
notify you the offer is no longer available and cancel your booking. - Pricing for our Accommodation
3.1. We regularly review and amend the prices we charge for our accommodation. Any pricing
information shown in our brochures is not valid and for the most up to date pricing information
please check our website or call us. We will confirm the price of your accommodation at the
time you make your booking and in your booking confirmation.
3.2. All prices given by telephone, on our website will be the up to date pricing. We reserve the
right to change our prices accordingly.
3.3. We reserve the right to charge for water, gas, electricity, and oil that may apply to the
accommodation. This will be charged at cost if applicable and the average weekly price
advertised on the website page of the accommodation in advance.
3.4. We reserve the right to remove any incorrectly applied staff or volunteer discounts. - If you want to cancel your booking
4.1. Your contract with us is a contract for the provision of leisure accommodation on a specific
date or dates and this means that you do not have a statutory right to change your mind and
cancel the contract. We do, however, offer you the right to cancel your contract subject to the
provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by telephone or email, as
soon as possible quoting your booking reference. Your booking will be cancelled with effect
from the day we receive your telephone call, email and will be subject to the cancellation
charges set out in Section 4.4 below.
4.3. Our cancellation charges are calculated according to the time between when we receive
notification from you that you wish to cancel your booking and the start of your booking. If we
move your booking to new dates or alternative accommodation, the cancellation charges will be
a minimum of what was due at the time of the move. Our cancellation charges are set out
below:
4.4 Full refund is available when The Bunkhouse or Wee Hoose booking is cancelled within 48
hours of booking. After that, the Wee Hooses do not offer any refund. Please consider Holiday
Insurance when booking a Wee Hoose to cover any cancellation. Full refund is available when
Bunkhouse bookings are cancelled within 48 hours of booking. After that we can move your
booking to a later date unless it is within two weeks of your stay with us. Please consider
Holiday Insurance to cover any cancellation. Cancellation charge and amendments to a
booking date: administration fee of £25 after 48 hours of booking.
4.5. If, after cancellation, we obtain a replacement booking, we will refund the resold nights less
the difference in price if applicable and an administration fee of £25 and keep the applicable
cancellation fee on any unsold nights. Please contact us after the date of your original stay to
check if the nights were resold.
4.6. If you terminate your booking after the booking start date, we will not issue you any refund
for any remaining nights of your booking. To clarify, this includes when you cancel your booking
for any reason outside of your reasonable control, including without limitation, inclement
weather, and illness or cancelled public transport. We strongly recommend you take out
comprehensive holiday insurance to compensate you in these circumstances. - If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must let us know by
telephone, by email, quoting your booking reference.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able
to meet any request for changes. Please note that it is not possible for us to change bookings
less than 14 days prior to the start of your holiday for Bunkhouse bookings and it is not possible
for us to change bookings less than 30 days prior to the start of your holiday for Wee Hoose
bookings.
5.3. If we do change your booking, you must pay us an administration fee of £25 to cover the
costs we incur in making the change to your booking. You must also pay us any added
accommodation costs due as a result of the change – we will confirm the amount of any
additional accommodation costs due at the time we change your booking. If your
accommodation costs are lower as a result of the change, we will refund you the difference at
the time we change your booking, after deducting the administration fee referred to above and,
if applicable, any cancellation charges. - If we need to change or cancel your booking
6.1. We do not expect to have to amend your booking, however sometimes problems happen,
and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
6.1.2. for other reasons unforeseen at the time, you made your booking which are beyond our
reasonable control. This may include occasions where the accommodation becomes
inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather
event.
6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1 we
will do our best to offer you a suitable alternative booking. If we are not able to offer you a
suitable alternative, or if you do not accept the alternative we offer, the booking will be
considered cancelled, and we will refund you the total amount you have paid us for the booking.
6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1,
we’ll only be responsible for foreseeable losses that you suffer as a result of that change or
cancellation, and we will not be responsible for any unforeseeable losses you suffer as a result
of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our
change or cancellation of your booking or if it was contemplated by you and us at the time we
entered into this contract.
6.4. If we do need to change or cancel your booking in line with Section 6.1.2 because it
becomes impossible to deliver the booking due to unforeseen events beyond our reasonable
control, we will do our best to offer you a suitable alternative booking for either the same dates
or alternative dates. If you do not accept the alternative we offer, the booking will be considered
cancelled and no refund of any amounts paid will be offered.
6.5. We strongly recommend that you obtain appropriate and comprehensive travel insurance
for all members of your group. This should ideally cover illness, cancellation, and injuries during
your stay. - Special requests
7.1. Special requests must be requested at the time of booking and no later than 14 days prior
to travel. Whilst we will do our best to accommodate you, we cannot guarantee that we will be
able to meet any request. - Group bookings and special events
8.1. Bookings for all groups or special events, including large family or friend groups, must be
notified to us, and approved by us at the time of booking.
8.2. If you want to use the accommodation for such a purpose, you must contact us and tell us
prior to booking and obtain our prior agreement to any such use.
8.3. Please note that if you do not comply with our rules on group bookings as set out in this
Section 8 we may need to exercise our rights under Section 14 (“Our right to evict”). - Visitor standards and behaviour
9.1. You will be provided with a Welcome Guide and/or an accommodation User Guide at your
accommodation that has important information about your stay with us. Please ensure that you
and your party read these folders carefully on arrival. You must also ensure that you and your
party familiarise yourselves with the layout of the accommodation and the location of the fire
exits.
9.2. You must only use the accommodation for the purposes of your holiday. You must not use
the accommodation for any other purpose, including for any business purposes, without our
prior written consent, in line with Section 8.
9.3. You must keep the accommodation and its contents clean and tidy and leave them in the
same condition as when you arrived. You must not move any furniture.
9.4. You must not use the accommodation, or allow it to be used, for any dangerous, offensive,
noisy, illegal, or immoral activities. You must not cause any nuisance or annoyance to any
neighbours or anyone else during your stay.
9.5. Smoking is not allowed in any part of your accommodation. Please note smoking includes
use of vapours and/or e-cigarettes. You and your party must not smoke inside your
accommodation. You and your party must not use candles, tea-lights, fireworks, or Chinese
lanterns at your accommodation. You and your party must not use a barbecue or fire pit at your
accommodation unless we have provided one.
9.6. If your accommodation has an open fire, stove, or wood burner, you must follow the
instructions found in the Welcome Folder and/or accommodation User Guide, particularly
about the appropriate fuel to use for your safety and the use of the fire guards provided. If there
is no open fire, stove, or wood burner you must not create your own anywhere at the
accommodation.
9.7. Dogs are allowed, on the conditions shown on our website and in your booking
confirmation. You must tell us at the time of booking if you wish to bring a dog to one of our dog
friendly properties. We ask that you do not leave them unattended, on the furniture and remove
any dog mess from the garden before checking out. You can find more information about our
dogs’ policy in the FAQs section of our website. Unfortunately, no other domestic pets are
allowed at our properties. Assistance dogs are allowed at all our accommodation; but you must
tell us at the time of booking if you wish to bring an assistance dog with you.
9.8. You must not charge an electric vehicle from the accommodation unless a designated
electric vehicle charging point has been provided.
9.9 The use and storage of firearms or weapons is not allowed in any part of the
accommodation.
9.10. Please note that if you do not follow the standards and behaviours set out in this Section 9
we may need to exercise our rights under Section 14 (“Our right to evict”). - Maximum occupancy for your Accommodation
10.1. You must ensure that the maximum number of persons occupying the accommodation
does not exceed the maximum occupancy limits set out on our website and in your booking
confirmation. You must not bring additional camp beds or mattresses to the accommodation or
allow tents, at the accommodation. For the purposes of occupancy limits a child over the age of
two is considered an occupant.
10.2. We set maximum occupancy limits in line with the facilities, space, and equipment
available at the relevant accommodation and in order to comply with applicable health and
safety, insurance, and regulatory requirements. As such, we reserve the right to require you to
leave the premises (without any compensation or refund) if you exceed the maximum
occupancy limits as described in this Section 10. - Damage to the Accommodation or its contents
11.1. If you discover that anything is missing or damaged on arrival at your accommodation you
must let us know at once. If you do not let us know, we will assume that you caused the relevant
damage or loss.
11.2. You will be responsible for the cost of any damage to the accommodation, or its contents
caused by you or by any member of your party or animal brought with you. We recommend that
you have comprehensive insurance in place to cover this. - If you have a problem or complaint
12.1. We take care to ensure that our accommodation is of a high standard. However, if you
have any problems with your accommodation, please contact us at once and give us the
opportunity to resolve it. Please contact our accommodation team by telephone or by email.
We will collaborate with you to ensure that any complaints are investigated and resolved as
promptly and efficiently as possible.
12.2. If you have a complaint, or your problem has not been resolved to your satisfaction please
follow our complaints procedure which can be found here Complaints procedure.
12.3. In considering any complaint we will take into account whether we have been given the
opportunity to investigate it and put matters right as detailed in section 12.1.
12.4. Please note that we will not tolerate any written, verbal, or physical abuse towards any of
our staff or representatives. - Our rights of access
13.1. Our staff or contractors may need to access your accommodation if there is an
unforeseen problem, to investigate an incident you have raised, or to perform certain routine
property checks. If this happens, we will do our best to let you know in advance of the date and
time that we will need access.
13.2. If we do need to access your accommodation for any reason, we will always try to access
the property at reasonably convenient times (other than in the event of an emergency). - Our right to evict
14.1. We may terminate our contract with you and ask you to leave your accommodation
immediately (without any compensation being payable) if:
14.1.1. we consider that you or your party have committed a serious breach of these terms and
conditions.
14.1.2. we consider that your or your party’s behaviour endangers the safety of our visitors or
staff.
14.1.3. any complaints are made of anti-social, abusive, or unacceptable behaviour against you
or your party.
14.1.4.you or your party cause an unreasonable amount of damage to the property or its
contents; or
14.1.5. you exceed the maximum occupancy limit for your accommodation. - Our liability to you
15.1. If we do not comply with these terms, we are responsible for loss or damage you suffer
that is foreseeable as a result of our breach of these terms and conditions or our negligence, but
we are not responsible for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and
us at the time we entered into this contract.
15.2. Nothing in these terms and conditions is intended to limit our liability for:
15.2.1. death or personal injury caused by our negligence.
15.2.2. fraud or fraudulent misrepresentation on our part; or
15.2.3. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act
2015
15.3. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller
explanation of your legal rights please visit the Citizens Advice
website www.adviceguide.org.uk or call 03454 04 05 06. - Events beyond our control
16.1. We will not be responsible for any failure to perform our obligations under these terms and
conditions that is caused by an event outside our control.
16.2. An event outside our control means any act or event that is beyond our reasonable
control, including, without limitation, severe weather event, drought, fire, explosion, storm,
flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, strikes or
industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war,
civil commotion, riot, invasion, or failure of public or private telecommunications networks. - Some practical information for your stay
17.1. Your check-in and departure times will be set out in your booking confirmation. Check-in
is available from 3pm on the first day of your stay and departure is required before 9am on the
last day of your stay. If you do not leave the accommodation by the required departure time, we
reserve the right to charge you for an additional night.
17.2. If you believe you have left any of your possessions behind at your accommodation,
please contact us as soon as possible. We reserve the right to charge you for any storage and
delivery costs that we incur in relation to your lost property. We charge a lost property charge of
£10 to cover our administrative costs and standard Royal Mail delivery up to 2kgs in the UK to
return your items to you (subject to the terms of this clause 16.2). If a request to return your
items deviates from these conditions, then we reserve the right to charge you any additional
costs. Where possible, we will hold lost property for three months after which it will be disposed
of. Perishables will be disposed of at once and are therefore unreturnable. In addition, we will
only be able to return items permissible by Royal Mail. For further information please see
our FAQs.
17.3. Many of our properties are located in rural areas and it is important that you and your party
do not interrupt or endanger the livelihood of those working at the property or on the
surrounding land.
17.4. Bats and other wildlife may be present at some of our properties. We ask that wildlife and
other animals are not interfered with. Any disturbance caused by wildlife should be reported to
us at once and reasonable steps will then be taken to assist. Please remember that bats and
some other species are protected, and it is illegal to interfere with them or their habitat.
17.5 Our accessibility guides are provided as a guide for any accessibility needs. For up to date
pictures, please refer to those on the website. - Entire Agreement
18.1. This agreement forms the entire agreement between you and us and supersedes and
extinguishes all earlier promises, representations, and undertakings.
18.2. No one other than a party to this contract shall have any right to enforce any of its terms. - Data Protection
19.1. We will process your personal data provided as part of this activity in order to
communicate with you about your booking and, from time to time, request feedback which will
enable us to improve your future experience with us. For more information about how we are
processing your personal data, please see our Privacy Policy on our website.
19.2. If you wish to change the way we communicate with you at any time, send an e-mail or
telephone us.
19.3 In line with Immigration (Hotel Records) Order 1972, we reserve the right to capture details
of non-UK nationals which can be passed on to the UK Border Agency upon request. It is your
responsibility to ensure you, and your guests have the relevant travel documents required for
the country you are visiting and the duration of your stay. - Governing Law
20.1. These terms and conditions are governed by UK law. You and we both agree to submit to
the exclusive jurisdiction of the UK courts.